General FAQs
About Our Products

We offer a combination of innovation, quality, and are committed to provide sustainability and ethical sourcing, ensuring our products align with the customer needs. 

Our products are designed to support fitness and athletic recovery by promoting joint health, improving mobility, and discomfort. They help maintain flexibility and reduce inflammation.

Formulated with ingredients like anti-inflammatories, joint-support compounds, and natural pain modulators to support tissue repair, alleviate pain for long-term and enhance overall mobility.

Yes, it is advisable to consult a healthcare professional especially for individuals with medical conditions. This consultation helps prevent potential interactions and supports a safe recovery.

Our products are designed to support individuals across various age groups, active young individuals use to prevent injuries and older adults often rely on them for age related stiffness.

PAYMENT INFORMATION

The payment method supported on our site may include credit and debit card, net banking, digital wallets, UPI, or sometimes cash on delivery.

Yes, your payment information is kept private and protected. We use secure encryption technologies to ensure your data is safe during transactions

No, we do not save customer credit card data after a purchase. Your payment details are processed securely and are not stored in our system to ensure your privacy and safety.

There may be additional charges depending on the selected payment option. It’s advisable to carefully review the terms and conditions associated with each payment method.

Generally, in most cases, once the order is confirmed payment method cannot be changed. It’s recommended to check the terms and conditions to inquire about possible changes.

Availability of COD depends on your location and the service provider’s delivery coverage. It’s best to check during the checkout process or consult the delivery policy.

In most cases, websites display prices including all the taxes, or may add applicable taxes at the checkout. It’s suggested to review the final charges before completing the purchase.

To obtain an invoice for your purchase, you can usually download it directly from your account on the website or receive it via email after your order is confirmed.

If your payment doesn’t go through, please try the following steps:

  • Check if your card details are entered correctly.
  • Make sure you have sufficient balance or credit.
  • Try using a different payment method.
  • Contact your bank to ensure there are no blocks or issues.
  • If the problem continues, reach out to our customer support for help.
Shipping & Delivery

We offer a range of shipping methods to suit different needs, including standard and express shipping delivery depending upon the location.

To check your shipment, enter your tracking number on our tracking page. You'll get live updates on your package location and estimated arrival. 

Orders are usually delivered within the timeframe shown at checkout. You can track your shipment for real-time updates on arrival.

To modify your address, contact support immediately after placing your order. Once the item is shipped, updates cannot be made.

Yes, Leeford Healthcare Ltd. provides services in international markets. They export to several countries with a wide range of pharmaceutical and healthcare products.

In case of a lost or delayed order, don’t worry. Just share your order ID with support and we’ll sort it out quickly.

Preferred delivery slots are not an option with Leeford Healthcare Ltd at this time. For urgent requests, please contact customer support directly.

Don’t worry — if you're unavailable, another delivery attempt will be made. You might also get instructions for pickup or rescheduling.

Returns & Refunds

Our product return policy allows customers to return items within a specified period, typically ranging from 7 to 30 days after delivery depending on the product category.

Go to your order history, select the item, and click on Return or Replace. Follow the instructions, provide a reason, and wait for pickup or drop-off confirmation.

Take clear photos of the faulty product and packaging. Submit them with your complaint to speed up the resolution.

Refunds typically take 5–10 business days after return approval. Contact customer care for exact timing.

The shipping cost for returns is generally covered by the company if the return is due to an error on their part, such as receiving a damaged or incorrect product.

Exchanges are typically allowed for defective or wrong items. Check the return policy or reach out to customer support to initiate the swap.

Clearance or sale items may have different return eligibility compared to the regular items, they may have a no-return or final sale policy for discounted products.

Refunds for the returned products are issued to the original payment methods/bank account used at the time of purchase. The refund process may take a few days to complete, depending on the processing.

For COD returns, refunds are often credited to your bank account. Ensure your bank details are accurate to avoid delays in processing the refund.